Senior Print Production Specialist

3 weeks ago


Jersey City, New Jersey, United States DG3 North America, Inc. Full time

At DG3 North America, Inc., we are seeking a highly skilled Senior Print Production Specialist to join our team. This role is primarily performed in an on-site office environment with some work done in a manufacturing and/or warehouse environment.

About the Role

This position requires strong communication skills and attention to detail to ensure customer satisfaction and meet expected delivery dates of finished products. The ideal candidate will have excellent organizational and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Customer Relations: Resolve production and delivery date conflicts with salesperson, customer, or management; communicate specific job information to clients; maintain client inventory or informational spreadsheets; and respond promptly to customer inquiries.
  • Procedures: Write up complete and specific job ticket information for each salesperson assigned; exercise options to minimize outsourcing of jobs; coordinate outside services performed on specific projects; and maintain daily contact with sales, estimating, and manufacturing personnel.
  • Financial: Obtain authorizations for additional costs incurred on specific jobs; review all billing to capture missed charges; and ensure accurate recording and recovery of costs.
  • Quality: Participate in quality objectives, follow quality procedures, and contribute to the continuous improvement of the Quality System.
Requirements
  • Education and Experience: Bachelor's degree or 10+ years equivalent experience in commercial print experience, including digital and mailing; minimum 10 years' experience within production or print managing high-profile accounts.
  • Skills and Qualifications: Accountability, accuracy, productivity, quality of work performed, professional attitude, great communication skills, customer satisfaction, positive morale, development of skills, problem resolution, good attendance, and Microsoft Word and Excel experience.
Work Environment

The job is primarily performed in an on-site office environment with some work done in a manufacturing and/or warehouse environment that may be noisy, hot, and humid. The environment can be stressful at times with deadline pressure to complete multiple priorities.

Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off.



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