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Sales Associate

2 months ago


San Antonio, Texas, United States Conn's Full time
Job Description

Overview: As a Sales Associate at Conn's, you will play a vital role in promoting our products and financing options through exceptional customer service. You will be responsible for assisting customers throughout the buying process, providing expert knowledge on our products and services, and working closely with store personnel to achieve sales goals and deliver a positive shopping experience.

Key Responsibilities:
  • Provide face-to-face assistance to customers, including merchandise selection, payment, finance options, pick-up, and delivery.
  • Complete daily telephone calls to existing and potential customers to generate new sales and promote our services.
  • Support colleagues and contribute to a positive and team-focused environment.
  • Assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service, maintaining awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
Requirements:
  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.
  • Preferred experience in appliance, furniture, or electronic sales, customer service, or retail.
Skills and Abilities:
  • Strong interpersonal and communication skills.
  • Outgoing, engaging, and passionate demeanor.
  • Goal-oriented and self-motivated, organized, and detail-oriented.
  • Welcoming and helpful attitude toward customers and other associates.
  • Ability to listen, convey product benefits, and exude confidence and self-assuredness.
  • Ability to multi-task and shift priorities, as required.
  • Maintaining a professional appearance and providing a positive company image.
  • Thorough follow-up and negotiation skills.
  • Ability to overcome objections and influence customer behavior.