Senior Field Operations Manager
3 weeks ago
We are seeking a highly skilled Industrial Automation Lead to join our team at Electrical Equipment Company. This role will focus on developing and executing business plans, optimizing organizational structure, and leading the Service Operations Team.
About the Position:
This position will be responsible for developing and executing an annual business plan, optimizing organizational structure, staffing and training the Service Operations Team, and defining measures of success (KPIs) for each delivered service.
Key Responsibilities:
- Develop and execute an annual business plan to achieve financial goals and objectives consistent with corporate objectives.
- Optimize organizational structure, third-party services, and technology for in-sourced and out-sourced functions, focusing on customer experience.
- Staff, train, and develop the Service Operations Team.
- Define measures of success (KPIs) for each delivered service.
- Meet or exceed all service KPIs related to Engineering Service, Repairs, Training, Support Contracts, ASPs, and Custom Panel Program.
Requirements:
- Bachelor's degree in Electrical Engineering (preferred) or Mechanical Engineering, Computer Science, or similar experience.
- 5+ years demonstrated leadership experience with P&L or budget responsibility.
- Minimum 5 years' experience successfully running a field services business.
- Application experience with PLC and/or DCS control systems (particularly Rockwell), including I/O schemes, HMI, and common industrial communication methods.
- Familiarity with electrical drawings, including One-lines, wiring & schematics, physical drawings, equipment technical specifications, and engineering data sheets.
- Fundamental knowledge of National Electrical Codes (NEC), National Fire Protection Association (NFPA), UL-508, & IEEE 522 codes. Fluent with industrial site safety requirements.
The estimated salary range for this position is $125,000 - $175,000 per year, based on location and industry standards.
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