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Client Service Representative
2 months ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at East Mountain Veterinary Service. As the face of our veterinary hospital, you will be responsible for providing exceptional customer service to our clients, handling administrative tasks, and ensuring the smooth operation of our front desk.
Key Responsibilities- Client Interaction: Act as the primary point of contact for clients, answering phone calls, responding to emails, and providing timely and effective solutions to their inquiries.
- Administrative Tasks: Perform a variety of administrative duties, including appointment scheduling, record keeping, and data entry, in accordance with hospital policies and procedures.
- Client Flow Management: Process client payments, manage client flow, and ensure that clients are helped in a timely and efficient manner.
- Critical Thinking and Problem-Solving: Use critical thinking to determine the needs of clients and accurately complete corresponding forms.
- Teamwork and Communication: Work independently and as part of a team to achieve common goals, demonstrating excellent communication and interpersonal skills.
- Professional Demeanor: Possess a professional, compassionate, and courteous demeanor, with a strong focus on delivering exceptional customer service.
- Attention to Detail: Demonstrate success in a fast-paced environment by showing meticulous follow-through, organization, and strong attention to detail.
- Problem-Solving and Adaptability: Ability to stay calm under pressure, multitask, and problem-solve alone or in a team environment.
- Communication and Interpersonal Skills: Excellent client and interpersonal communication skills, outstanding phone etiquette, and a desire to deliver exceptional care.
- Reliability and Attendance: Attendance is a must; if you have personal circumstances creating frequent reasons to miss work, please do not apply.
- Competitive Pay: Pay is dependent on education and experience, with frequent merit increases and bonuses throughout the year.
- Job Security and Advancement Opportunities: We offer job security, PTO, and great earning potential that is performance-based, with opportunities for advancement and career growth.
