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Front Desk Representative

2 months ago

Leesburg, Virginia, United States Lansdowne Resort Full time
{"title": "Front Desk Agent", "description": "Job Summary

Lansdowne Resort is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Check-in and check-out guests, handle room assignments, and resolve any issues that may arise.
  • Manage front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
Requirements
  • Two years of experience in a service industry, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer

Lansdowne Resort offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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