Automotive Service Team Member

3 weeks ago


McKees Rocks, Pennsylvania, United States Diehl CDJR of Robinson Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Team Member to join our team at Diehl CDJR of Robinson.

About the Role

The successful candidate will be responsible for providing exceptional customer service, working closely with technicians and advisors to deliver accurate estimates, and ensuring seamless communication throughout the service process.

Key Responsibilities
  • Greet customers in a friendly and timely manner, establishing a rapport to build trust and loyalty.
  • Obtain accurate vehicle information and document concerns, leveraging technical knowledge to provide informed solutions.
  • Advise on maintenance intervals based on manufacturer specifications, ensuring optimal vehicle performance and longevity.
  • Provide accurate estimates for labor and parts, detailing all charges for services performed.
  • Obtain prior authorization for necessary repairs, prioritizing transparency and customer satisfaction.
  • Handle telephone inquiries and follow up on work in progress, maintaining effective communication channels.
  • Verify manufacturer and extended warranty coverage, ensuring customers receive the benefits they deserve.
Requirements
  • Clean driving record, reflecting a commitment to road safety and responsibility.
  • Time management skills, enabling efficient task completion and meeting deadlines.
  • 100% customer satisfaction commitment, driving excellence in service delivery.
  • Basic computer skills and Microsoft Excel proficiency, facilitating seamless data entry and analysis.
  • Organized, professional, and courteous attitude, setting the standard for exceptional customer interactions.
Benefits
  • Competitive wages, recognizing the value of dedicated team members.
  • 401(k) matching, promoting financial security and stability.
  • Dental insurance, comprehensive coverage for oral health needs.
  • Employee discount, offering exclusive savings on vehicles and services.
  • Health insurance, providing peace of mind and access to quality medical care.
  • Life insurance, ensuring financial protection for loved ones.
  • Paid time off, allowing for relaxation and rejuvenation.
  • Retirement plan, fostering long-term financial security.
  • Vision insurance, covering essential eye care expenses.
Estimated Salary Range:

$45,000 - $60,000 per annum, depending on experience and qualifications.



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