Customer Service Team Lead

6 days ago


Kannapolis, North Carolina, United States Hobby Lobby Full time

About Us

Hobby Lobby is a company that values customer service and teamwork. Our stores offer a wide range of products for crafting, home decor, and more.

Job Summary

We are seeking a Customer Service Manager to join our team. This role involves managing the front-end of our store, assisting customers with returns, and providing excellent customer service.

Schedule and Compensation

This is a part-time position with a competitive hourly wage ranging from $13.75 to $14.75. Benefits include medical, dental, and prescription coverage, as well as a 401(k) program with company match.

Duties and Responsibilities

  • Manage the front-end of the store, ensuring a positive customer experience
  • Assist customers with returns and resolve any issues
  • Operate the cash registers and manage the store's inventory
  • Provide excellent customer service and support to customers

Required Skills and Qualifications

To be successful in this role, you should have excellent communication skills, be able to work independently, and be available to work a variety of shifts. You should also be proficient in operating a cash register and have basic math skills.

Benefits

  • Competitive wages
  • Medical, dental, and prescription benefits
  • 401(k) program with company match
  • Paid vacation time
  • Sick/personal pay (SPP)
  • Employee discount
  • Life insurance and long-term disability insurance (LTD)
  • Flexible spending plan
  • Holiday pay


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