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Mail Services Coordinator
2 months ago
The Millennium Group is seeking a highly motivated and enthusiastic individual to join our team as a Mail Services Supervisor. As a key member of our operations team, you will be responsible for providing exceptional customer service, leading a team of mail services professionals, and ensuring the smooth operation of our mail center.
Key Responsibilities:- Provide customer service and serve as the primary contact for clients and internal stakeholders.
- Support and cover the on-site Manager as needed.
- Develop and improve team strengths and weaknesses.
- Communicate team goals and evaluate progress.
- Resolve conflicts and ensure a positive team dynamic.
- Learn all aspects of mail operations and provide coverage during absences.
- Ensure safety and security procedures are followed at all times.
- Assist with monthly reporting and ensure all employee training is completed.
- Respond to client issues and escalate critical concerns to the Manager.
- Handle packages and equipment, and deliver mail and packages to recipients using tracking software.
- Create shipping labels and maintain a clean and safe workspace.
- Assist with employee moves, furniture relocation, and conference room setup.
- Monitor shred bins and perform other tasks as assigned.
- Two years or more of experience in an office environment.
- 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
- Strong work ethic, diplomatic, team- and service oriented, with excellent verbal communication and phone skills.
- Exceptional customer service skills and a professional demeanor.
- Proven ability to remain calm under pressure, resilient, and able to handle confidential and sensitive material.
- Able to lift 50lbs and adapt to an ever-changing work environment.
The Millennium Group is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
