Formal Wear Experience Specialist

3 days ago


Lithia Springs, Georgia, United States Jim's Formal Wear LLC Full time

As a Customer Service Expert at Jim's Formal Wear LLC, you will play a vital role in delivering exceptional service to our customers and guiding them through our formal wear products and services.

About the Role

We are seeking a highly organized and enthusiastic professional who thrives in both independent and team settings. The ideal candidate will excel under pressure, maintain a patient customer-focused demeanor, and provide expert guidance on formal wear styles, sizing, and product options.

Responsibilities
  • Assist customers with order processing across multiple communication channels (phone, chat, email).
  • Provide expert guidance on formal wear styles, sizing, and product options.
  • Respond to inquiries about shipments, returns, and billing with accuracy and professionalism.
  • Accurately record call and order activity in our customer database.
  • Perform office tasks as needed while maintaining productivity and service quality standards.
Qualifications
  • Fluent in both written and spoken English and Spanish (required).
  • Previous experience in formal wear or the apparel industry (preferred).
  • Strong communication skills with the ability to relay information clearly and concisely.
  • Professional phone and chat etiquette with excellent listening skills.
  • Proficient in using computers, typing, and standard office equipment.
  • 1-3 years of experience in a service-focused role, such as retail, hospitality, call centers, or receptionist work.
  • Availability to work 32-40 hours per week, including some evenings, Saturdays, and seasonal overtime.
Benefits
  • Competitive salary range: $40,000 - $55,000 per year.
  • Bonus packages available.
  • 401K packaging with matching company plan.
  • Paid Time Off.
  • 6 recognized national holidays.
  • Medical, Dental, and vision insurance available.
  • Fun, family-oriented environment.
  • Your voice is heard. You're not just a number.
Why Work with Us?

At Jim's Formal Wear LLC, we believe in creating a work environment where your contributions truly matter. Our company culture values flexibility, competitiveness, and employee satisfaction. As a valued member of our team, you can expect a dynamic work environment that fosters growth and development.



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