Formal Wear Experience Specialist
3 days ago
As a Customer Service Expert at Jim's Formal Wear LLC, you will play a vital role in delivering exceptional service to our customers and guiding them through our formal wear products and services.
About the RoleWe are seeking a highly organized and enthusiastic professional who thrives in both independent and team settings. The ideal candidate will excel under pressure, maintain a patient customer-focused demeanor, and provide expert guidance on formal wear styles, sizing, and product options.
Responsibilities- Assist customers with order processing across multiple communication channels (phone, chat, email).
- Provide expert guidance on formal wear styles, sizing, and product options.
- Respond to inquiries about shipments, returns, and billing with accuracy and professionalism.
- Accurately record call and order activity in our customer database.
- Perform office tasks as needed while maintaining productivity and service quality standards.
- Fluent in both written and spoken English and Spanish (required).
- Previous experience in formal wear or the apparel industry (preferred).
- Strong communication skills with the ability to relay information clearly and concisely.
- Professional phone and chat etiquette with excellent listening skills.
- Proficient in using computers, typing, and standard office equipment.
- 1-3 years of experience in a service-focused role, such as retail, hospitality, call centers, or receptionist work.
- Availability to work 32-40 hours per week, including some evenings, Saturdays, and seasonal overtime.
- Competitive salary range: $40,000 - $55,000 per year.
- Bonus packages available.
- 401K packaging with matching company plan.
- Paid Time Off.
- 6 recognized national holidays.
- Medical, Dental, and vision insurance available.
- Fun, family-oriented environment.
- Your voice is heard. You're not just a number.
At Jim's Formal Wear LLC, we believe in creating a work environment where your contributions truly matter. Our company culture values flexibility, competitiveness, and employee satisfaction. As a valued member of our team, you can expect a dynamic work environment that fosters growth and development.
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