Systems Support Analyst

3 days ago


Arizona City, Arizona, United States Arizona State University Full time
Job Description

Arizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing top-notch technical support to students, faculty, and staff across the university.

Key Responsibilities
  • Provide expert-level technical support for desktop and laptop computers, printers, and other peripherals
  • Troubleshoot and resolve complex technical issues in a timely and efficient manner
  • Collaborate with other teams and vendors to identify and implement solutions to IT needs
  • Develop and maintain technical documentation and process improvements
  • Support multi-platform computer systems, copiers, peripherals, and mobile devices
  • Deploy software remotely via JAMF and SCCM in accordance with ET standards and licensing
Requirements
  • Bachelor's degree in Information Technology or closely related field
  • Two years of experience providing desktop diagnostic and trouble-shooting support
  • Strong knowledge of SCCM, JAMF, ServiceNow, and other relevant enterprise support technologies
  • Ability to communicate effectively with technical and non-technical customers
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A retirement program designed to promote long-term savings and provide income upon retirement
  • Paid time for volunteer and professional development
  • A wellness program for preventative health education and screenings
  • Disability and leave program for income protection
  • Employee assistance for free and confidential behavioral health services

Arizona State University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and welcoming environment for all employees and students.


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