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Optical Apprentice Position

2 months ago

Louisville, Kentucky, United States Vision Associates Inc Full time
Position Overview

An Optical Apprentice plays a crucial role in the dispensary, ensuring exceptional customer service is delivered at all times. Prioritizing patient satisfaction is essential. The ideal candidate will be proactive, organized, and detail-oriented, capable of handling multiple tasks in a dynamic environment. This role emphasizes teamwork and offers a valuable opportunity to be part of a thriving organization.

Key Responsibilities
  • Achieve and surpass established company targets for Sales, Collections, KPIs, and Patient Experience metrics.
  • Fulfill all duties associated with the Apprentice Optician role.
  • Address patient and practice concerns with immediate and appropriate responses.
  • Identify, resolve, and rectify customer service challenges.
  • Ensure that best practices are implemented to guarantee patient satisfaction and successful transactions within the optical dispensary.
  • Communicate any patient or practice satisfaction issues directly and promptly to the District Manager.
  • Build and maintain positive relationships with practice doctors, leadership, and staff members.
  • Occasionally perform additional tasks as assigned, with the assurance of receiving adequate training and support.
Essential Qualifications
  • Prior experience in retail or the optical sector.
  • State registration, licensure, and certifications as required.
  • Strong interpersonal communication skills.
  • Proficient problem-solving capabilities.
  • Excellent verbal and written communication skills, with a focus on relationship building.
  • Ability to prioritize tasks and manage time effectively in a fast-paced setting.
  • Clear and concise communication style.