Equipment Support Specialist

2 weeks ago


Hudson, Florida, United States U-Haul Full time
Overview:
As a Customer Service Representative at U-Haul Holding Company, you will play a vital role in providing exceptional service to our customers. Your duties will include assisting customers with product and service inquiries, inspecting and maintaining equipment, and utilizing technology to enhance the customer experience.

Estimated Salary: $50,000 - $70,000 per year, based on location and experience.

Job Description:
In this critical role, you will be responsible for:
  • Assisting customers with product and service inquiries, including answering questions and addressing concerns
  • Inspecting and maintaining equipment to ensure optimal performance and safety
  • Dispatching and returning rentals using smartphone-based U-Scan technology
  • Utilizing tools and equipment to perform tasks such as moving and hooking up trucks and trailers
  • Providing excellent customer service and ensuring customer satisfaction
  • Preparing rental invoices and accepting equipment returned from rental
  • Participating in ongoing continuous U-Haul education through U-Haul University

Physical Demands:
This role requires moderate physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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