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Healthcare Operations Manager

2 months ago

Butte, Montana, United States BestMed | Urgent Care | Primary Care Full time

The Healthcare Operations Manager is tasked with overseeing the daily functions of the clinic, ensuring that all patient care activities align with clinical goals. This role emphasizes the importance of delivering high-quality, safe, and efficient healthcare services, tailored to the complexity of the clinic's operations. The manager collaborates with department leaders to optimize operational workflows and maintain compliance with organizational policies.

Key Responsibilities:

Leadership

  • Establish a visible and approachable leadership presence within the clinic, fostering a positive work environment.
  • Address concerns raised by staff, providers, and patients, collaborating with relevant leaders to enhance processes and resolve issues.
  • Maintain proficiency in all electronic health record (EHR) systems utilized at the clinic.
  • Promote and embody the mission, vision, and values of the organization, inspiring others to follow suit; support the implementation of key initiatives.

Financial Oversight

  • Assist in monitoring the operational and financial performance of the clinic.

Operational Management

  • Schedule clinic personnel according to staffing models, ensuring adequate coverage based on patient volume and staff availability.
  • Provide patient care in accordance with professional certification and licensure.
  • Ensure compliance with safety and risk management protocols, as well as personnel policies.
  • Promote a safe and secure environment within the clinic.
  • Oversee the maintenance and appearance of the clinic facilities.
  • Manage inventory levels of clinic supplies.
  • Communicate with medical staff to address provider concerns and enhance support for their responsibilities.
  • Step in to assist with clinical duties as needed, based on qualifications.

Team Development

  • Identify opportunities for professional growth and development for team members.

Human Resource Management

  • Recommend training and development opportunities for staff; assist in the training process.
  • Coordinate initial and ongoing training for clinic personnel, including safety meetings.
  • Handle disciplinary actions and performance counseling.
  • Conduct performance evaluations in collaboration with leadership.
  • Participate in the recruitment and selection process, ensuring effective staffing practices.
  • Facilitate onboarding and orientation for new team members, promoting engagement and productivity.
  • Initiate activities that foster staff and provider engagement, recognizing achievements and supporting professional development.

Patient Engagement

  • Monitor patient interactions to ensure high standards of service and adherence to company policies.
  • Manage processes for addressing patient concerns and complaints, resolving issues as necessary.
  • Actively engage in quality improvement initiatives.
  • Perform additional duties as required.

Qualifications:

  • Education: An Associate's degree in business administration, healthcare administration, or a related field is preferred. A high school diploma or GED is required.
  • Experience: At least one year of leadership experience in a healthcare setting is required; experience in medical group or ambulatory care is preferred.
  • Certification/Licensure: Not applicable.