Claims Investigation Specialist
3 weeks ago
Job Title: Claims Investigation Specialist
Salary: $19.55 - $23.55 per hour
The role of a Claims Investigation Specialist at Constitution General Agency Llc involves receiving and documenting initial reports of loss or damage from policyholders. They gather essential information about the incident, such as date, time, and cause, while ensuring accurate and complete documentation. This position requires strong communication and customer service skills to interact effectively with policyholders and stakeholders.
Key Responsibilities:
- Documenting initial reports of loss or damage from policyholders accurately
- Gathering essential details about the incident, including date, time, cause, and description
- Providing guidance and support to policyholders regarding the claims process
- Initiating the claims investigation process and assigning cases to appropriate adjusters
- Prioritizing and handling high-priority or complex cases
- Communicating with stakeholders to obtain additional information or documentation
- Maintaining accurate records of all interactions and claim-related updates
Requirements:
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Attention to detail
- Basic knowledge of insurance policies and claims processes
- Ability to remain calm and composed in high-pressure situations
- Proficiency in using computer systems and software for data entry and documentation
- Adaptability to learn and apply new information quickly
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
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