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IT Director

2 months ago

Overland Park, Kansas, United States Carnival UK Full time
About the Role

Carnival UK is seeking an experienced IT Manager to lead our Onboard IT Team in delivering exceptional technology services to our guests and crew. As a key member of our IT Department, you will provide technical direction and leadership to a team of high-performing IT Officers and Technicians.

Key Responsibilities
  • Develop and implement IT strategies to support business growth and excellence
  • Ensure high-quality IT systems support, advanced troubleshooting, and maintenance in a complex technical environment
  • Lead the IT team in delivering exceptional day-to-day support, providing a seamless operation
  • Collaborate with business functions to deliver technology that supports our business ambition
  • Take the lead on high-impact incidents, liaising between ship and shoreside teams
Requirements
  • Degree or HND level qualification in an IT-related subject
  • ITIL Service Management (V3 minimum)
  • Experience in managing technology service teams in a complex business environment
  • Previous experience in an IT technical support role
  • In-depth understanding of all aspects of IT Operations, including Incident, Problem, Request Fulfilment, and Change Management
  • Excellent command of written and spoken English
Desirable
  • 5+ years of maritime IT experience (with career progression)
  • Advanced IT certification
  • Experience in a hospitality environment
Certifications
  • Valid ENG1 medical certificate or equivalent for the duration of each voyage
  • Completion of Basic Training STCW