IT Infrastructure Specialist

24 hours ago


Hillsboro OR, United States eXcell Full time
Job Title: IT Infrastructure Specialist

Estimated Salary: $65,000 - $85,000 per year

We are seeking an experienced IT Infrastructure Specialist to join our team at eXcell. The successful candidate will be responsible for providing first-level support to our data center team and ensuring the smooth operation of our network infrastructure.

The ideal candidate will have a strong background in networking and server hardware, with experience in racking, stacking, and connecting devices. They will also possess excellent communication skills and be able to work independently as well as part of a team.

About the Role:

  • Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) for incidents and / requests
  • Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
  • Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customer
  • Participating in hardware rack and stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads
  • Providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
  • Receiving of Hardware shipments for data center equipment landings
  • Validating purchase order accuracy of hardware / material received
  • Unboxing, discard, and recycling of materials
  • Moving equipment from dock to staging areas or racks
  • Performing work request tasks from ServiceNow
  • Performing installation or retrofitting of server racks - rail and shelving installation
  • Performing power and network cable installation and cable management
  • Scanning and labeling of installed devices (network or server)
  • Designating parts identified for spare part stock inventory
  • Proper e-waste handling and disposal
  • Equipment shipping and receiving as needed
  • Providing escort service for vendors / techs
  • Working in datacenters, networking rooms

About You:

  • Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution
  • Minimum 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
  • Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
  • Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
  • Must be able to work independently as well as in teams of 3-4 and be flexible
  • Must be able to lift 35 lbs. solo
  • Must be willing to travel between buildings using personal car / foot
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
  • Ability to communicate by telephone, email, or face to face
  • Structured Network Cabling experience
  • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
  • WIFI hardware experience
  • Wireless LAN Controllers
  • Wireless Access Points
  • Networking experience
  • IP Addressing, Layer 2 VLAN etc
  • Experienced in Ethernet Switching hardware
  • Chassis, Supervisor, Line Cards, Power Supplies etc
  • Transceiver Types – SX, LX, SR, LR etc
  • Cable Troubleshooting Knowledge / Experience
  • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
  • Fluke Aircheck: Wireless Testing


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