Clinical Assistant

2 weeks ago


Oakland, California, United States UC San Diego Full time
Job Summary

Under general supervision, the Clinical Assistant provides exceptional customer service, registration, appointment scheduling, and insurance verification for Oncology services. This role requires strong communication and interpersonal skills to effectively interact with patients, clinical staff, and faculty.

Key Responsibilities
  • Answer multi-line incoming customer calls and respond to patient inquiries
  • Complete online registration and scheduling appointments in a timely and accurate manner
  • Verify insurance eligibility for outpatient services and ensure authorization is available for scheduled services
  • Operate Epic system to gain and input information
  • Work closely with clinical staff and faculty to provide quality customer service
Requirements
  • Three (3) years of related experience in a large healthcare organization
  • Demonstrated call center experience
  • Demonstrated experience updating registration
  • Excellent interpersonal, communication, and multi-tasking skills
  • Excellent customer service skills
  • Basic computer skills
  • Familiarity with general medical terminology
  • Strong organizational and prioritization skills
  • Demonstrate understanding of insurances and/or medical billing
  • Experience navigation with multiple health care providers to coordinate care
  • Demonstrated work queue and authorization experience
Preferred Qualifications
  • Experience with EPIC/media manager software
  • Previous experience working in Outpatient Oncology or any cancer-related clinic setting
Special Conditions

Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical.



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