Customer Service Representative

3 weeks ago


Ware, Massachusetts, United States Bio-Rad Laboratories Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Bio-Rad Laboratories. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients in the Danish-speaking region.

Key Responsibilities:
  • Provide primary contact for customers and commercial teams
  • Support customers and sales teams in the given region
  • Respond to customer inquiries via phone and email and support sales teams with their inquiries
  • Process operational customer complaints
  • Contribute to identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure
Requirements:
  • Excellent communication skills in English and Danish
  • Strong customer service experience within a fast-paced, corporate environment
  • Experience in a customer-facing role, including order processing
  • Good MS Office skills
  • Knowledge of SFDC and SAP desired
  • Accurate and fast data entry skills
  • Excellent telephone manner
  • Excellent organization skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a global leader in the life science industry
  • Collaborative and dynamic work environment
  • Professional development opportunities

At Bio-Rad Laboratories, we are committed to providing our employees with a unique and rewarding experience. We offer a comprehensive benefits package, including life and accident insurance, private health care services, and a competitive salary and benefits package. We also offer opportunities for professional development and growth, as well as a collaborative and dynamic work environment.



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