Customer Service Associate

4 days ago


Charleston, West Virginia, United States Michael's Inc Full time
Job Description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our retail team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.

  • Help customers locate products, answer questions, and provide recommendations to ensure a positive shopping experience.

  • Assist with merchandise recovery, restocking shelves, and maintaining store appearance to create an inviting shopping environment.

  • Participate in visual merchandising, including creating displays and arranging product layouts to maximize sales and customer engagement.

  • Work collaboratively with colleagues to achieve sales goals, maintain store standards, and support team members as needed.

  • Adhere to company policies, procedures, and safety guidelines to ensure a safe and secure work environment.



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