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Customer Experience Specialist

2 weeks ago


Cincinnati, Ohio, United States Level Up Campaigns Full time

About Level Up Campaigns

We're a dynamic organization dedicated to delivering exceptional customer experiences.

Job Overview

As a Customer Experience Specialist, you'll serve as the primary point of contact for customers, providing timely and effective support to resolve their inquiries and issues.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a professional and courteous manner.
  • Identify and resolve customer issues promptly and efficiently, ensuring a high level of satisfaction.
  • Document all customer interactions, issues, and resolutions in our CRM system for future reference.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of customer transactions and interactions.
  • Provide general administrative support to ensure optimal team performance.

Requirements:

  • Possess strong communication and problem-solving skills to effectively handle customer inquiries and issues.
  • Demonstrate ability to multitask and navigate multiple systems simultaneously.
  • Be located within the Cincinnati area to ensure efficient access to our offices.
  • Have reliable transportation to ensure timely attendance at work.
  • Demonstrate proficiency in computer applications and software relevant to the role.
  • Show willingness to learn and adapt to changing business needs.

Educational Background:

  • Hold a High School Diploma or equivalent, with some college education preferred.
  • Prior experience in customer-facing roles is essential.
  • Demonstrate effective verbal communication skills to interact with customers and colleagues.
  • Able to maintain a professional demeanor throughout all customer interactions.