Automotive Call Center Specialist

1 week ago


Pottstown, Pennsylvania, United States The Eastwood Company Full time
About Us:

The Eastwood Company, established in 1978, has been developing, marketing, and offering supplies, tools, and equipment used for the repair and restoration of automobiles.

Job Summary:

We are seeking a highly motivated and experienced Automotive Call Center Specialist to join our team in Pottstown, PA or remotely.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and live chat.
  • Work within our computer system to place and research customer orders, document conversations, and actions.
  • Pitch in where needed to drive a positive customer experience.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Familiarity with CRM software and computer systems.
Compensation:
  • $48,000 - $65,000 per year salary.
  • Comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), and paid time off.
  • Opportunities for professional growth and development.
What We Offer:

The Eastwood Company offers a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package. Please submit your resume and cover letter for consideration.



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