Radiology Patient Ambassador
2 days ago
We are seeking a skilled and detail-oriented Medical Services Coordinator to join our team at Lenox Hill Radiology. As a key member of our patient support staff, you will be responsible for delivering exceptional customer service, ensuring accurate and timely completion of necessary documentation, and providing a positive experience for patients.
The ideal candidate will have strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Intermediate to advanced computer skills and medical terminology knowledge are required. Experience in a medical/radiology office setting is preferred.
Key Responsibilities:
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols and provide directions to facilities if needed.
- Coordinate with back-office staff for timely and effective care of patients.
Requirements:
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Compensation: $15.00 - $22.00 per hour. The hourly rate reflects the value we place on your skills and experience.
Shift Information: Monday - Friday, 9:00am-5:30pm, with occasional weekend availability.
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