Front Desk Representative

This is a unique opportunity to join our team as a Front Desk Representative at Grand Fitness Mgmt, LLC. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests while ensuring a seamless experience in our Judgement Free Zone.

Key Responsibilities:

• Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
• Help resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions, such as sign-ups, updates, cancellations, and collecting unpaid balances.
• Execute retail transactions with accuracy and drive sales goals.

Requirements:

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.

Benefits:

• Medical benefits.
• Free Black Card Membership.
• 401(K) Savings Plan.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Health and Safety Requirements:

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.