Customer Service Representative

4 weeks ago


Jenison, Michigan, United States Tommy Car Wash Systems Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Team Member at Tommy's Express Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service: Provide quick and friendly customer service to our guests, exceeding their expectations and ensuring a positive experience.
  • Guest Relations: Create and retain new customer relationships, including monthly wash packages, and maintain a high level of customer satisfaction.
  • Operational Support: Learn and operate all aspects of POS and LPR systems, oversee property aesthetics, and maintain the cleanliness of the car wash and grounds.
  • Quality Control: Monitor the wash quality of vehicles and ensure that all aspects of the car wash process meet our high standards.
  • Culture and Teamwork: Uphold the WE OWN IT culture and work collaboratively with team members to achieve our goals.
Requirements
  • Attitude and Work Ethic: Demonstrate a winning attitude, be willing to work hard, and set an example for other team members.
  • Communication Skills: Possess excellent communication skills, both verbal and written, and be able to effectively interact with guests and team members.
  • Technical Skills: Be able to learn and operate POS and LPR systems, as well as other technical aspects of the car wash process.
  • Availability: Be available to work a variety of shifts, including weekdays and weekends.
Benefits
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for commission earnings and performance-based wage reviews.
  • Benefits Package: Enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
  • Career Growth: Participate in our robust career pathing program and have opportunities for advancement within the company.


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