Data Quality Associate

5 days ago

Daytona Beach, Florida, United States Proctor Loan Protector Full time

Job Title: Call Center Associate

Department: Call Center

Reports to: Call Center Manager

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions.

We operate as an extension of our clients, where partnership meets innovation.

We are committed to fostering a workplace that values diversity and personal growth.

The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.

Call Center Agents are often the first point of contact for customer inquiries, requiring quick and accurate decisions and a focus on first call resolution.

Key Responsibilities:

  • Provide response to all incoming telephone queries received from customers in a timely and professional manner.
  • Ability to multi-task between various software programs.
  • Handle questions and complaints in compliance with state regulations where applicable.
  • Provide continuous training and back up support to teammates.
  • Provide training and guidance to staff of organization as required.
  • Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure standards are achieved.
  • Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Proficient with MS Office.

Exceptional telephone demeanor.

Quality Scores of 95% or higher.

Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.

Vision sufficient for use of a computer monitor.

We take pride in the diversity of our team and seek diversity in our applicants.

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