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Customer Service Appointment Coordinator

2 months ago

Orange, Texas, United States Team Granger Full time
Automotive Appointment Coordinator

Team Granger is a prominent player in the automotive industry, managing multiple locations with a substantial inventory. We are seeking an Automotive Appointment Coordinator who is dedicated to providing outstanding customer service.

Key Responsibilities:

  • Handle all incoming calls and arrange sales appointments efficiently.
  • Conduct outbound calls and document customer feedback.
  • Schedule follow-up communications if an appointment is not secured.
  • Confirm appointments and manage rescheduling for no-show clients.
  • Update customer information in our database and create reminders for follow-up interactions.
  • Engage with customers based on ongoing marketing campaigns and respond to inquiries from our website.
  • Support additional tasks as needed and strive to meet monthly performance targets.

Qualifications:

  • High School Diploma or equivalent is required.
  • Experience in telemarketing or customer service is preferred.
  • Strong communication skills and the ability to thrive in a dynamic environment.
  • Proficient in computer applications, particularly Microsoft Word, and skilled in data entry.

What We Provide:

  • Extensive training and pathways for career advancement.
  • Competitive salary and a comprehensive benefits package, including health, vision, and dental coverage.
  • 401K plan and educational assistance programs for professional development.

If you are committed to delivering exceptional customer service and wish to be part of a respected automotive organization, we encourage you to consider this opportunity.