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Residential Program Admissions Coordinator

2 months ago

Dubuque, Iowa, United States Hillcrest Family Services Full time
Position Overview

Location
Administration and Main Offices

Employment Type
Full-Time

Educational Requirement
High school diploma or GED

Travel Requirement
Up to 10%

Work Schedule
First Shift

Job Category
Administrative - Clerical

Role Summary

As the Admissions/Utilization Management Specialist, you will play a crucial role in managing the referral and intake processes for all residential programs while overseeing utilization management data collection and reporting. Your key responsibilities will include:
  • Efficiently addressing all verbal and written inquiries regarding admissions to Hillcrest's residential programs.
  • Assessing all referrals for initial suitability.
  • Acting as a liaison between Hillcrest staff and referring professionals to clarify any questions about potential admissions or additional requirements.
  • Providing information about Hillcrest's programs or directing inquiries to the appropriate staff member.
  • Distributing relevant program descriptions and referral materials as requested.
  • Facilitating prompt admission decisions across all programs.
  • Gathering essential client information, including psychological evaluations, medical history, and school reports, and sharing this information with the assigned internal social worker or counselor.
  • Obtaining funding authorizations from potential financial sources for clients.
  • Securing necessary releases of information and consent for treatment from clients or guardians.
  • Reviewing utilization dashboards and internal referral data to ensure clients receive appropriate services.
  • Managing key performance indicators for residential programs, providing visibility to program leaders, and making recommendations to administrative and program staff.
Qualifications
  • High school diploma or GED equivalent is required.
  • A minimum of two years of relevant experience in a behavioral healthcare environment is required.
Preferred Qualifications
  • Bachelor's Degree in social work, nursing, or a business-related field is preferred.
Benefits Overview

We offer a competitive benefits package for full-time employees working 30 or more hours per week, which includes:
  • Health insurance (up to 79% employer contribution)
  • Dental and vision insurance
  • 401(k) plan with profit sharing and employer matching
  • Paid time off (accrue up to 80 hours in the first year, increasing with tenure)
  • 10 paid holidays
  • 80 hours of sick leave
  • 2 wellness days
  • Opportunities for staff development and training
  • Eligibility for Public Service Loan Forgiveness (PSLF) for federal student loans
  • Employer-funded CEUs through Relias
  • On-site primary care services
  • Employee discount program via PerkSpot
  • Virtual health services for employees and their families, including free talk therapy and discounted urgent care
  • Employee assistance program
  • Opportunities for career advancement
About Hillcrest Family Services

Hillcrest Family Services is a non-profit organization dedicated to assisting adults and children in need. Our mission is to empower individuals and families by fostering confidence and supporting brain health and wellness. We are committed to compassion, passion, and restoring faith in those we serve.

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