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Repair Technician

2 months ago

Charlotte, North Carolina, United States Trafera LLC Full time
Job Summary

The Technical Repair Specialist will work to successfully audit, document, and repair defective customer systems, adapting to achieve desired individual and team performance goals, while adhering to established quality standards, at the direction of the Repair Supervisor and Repair Lead.

This position will have the opportunity to grow their career into becoming a Technical Repair Specialist II, Critical Repair Tech, Team Lead, or our Senior Technical Repair Specialist position.

The schedule for this role is Monday - Friday, 7:00 AM - 3:30 PM.

Key Responsibilities
  • Diagnose Defective Systems:
    • Verify serial number on Repair Traveler matches the device in hand.
    • Confirm the issue described by the customer is present.
    • Recommend part needed to fix described issue.
    • Accurately document needed info on Repair Traveler.
    • Adhere to established timeframes and standards to ensure efficiency.
    • Follow all department auditing guidelines.
  • Repair Defective Systems:
    • Verify serial number on Repair Traveler matches the device in hand.
    • Repair defective system with provided part.
    • Verify the problem described is fixed.
    • Accurately document needed info on Repair Traveler.
    • Adhere to established timeframes and standards to ensure efficiency.
    • Follow all department repair guidelines.
  • Complete diagnoses/repairs effectively and efficiently to achieve successful individual productivity while maintaining quality.
  • Work as part of a larger team to reach group performance goals.
  • Identify opportunities for ongoing improvement efforts in work processes or efficiencies
  • Collaborate with Supervisor, Lead, and admin repair staff on more complex or difficult diagnoses and repairs to identify root causes and implement changes to prevent reoccurrence.
  • Assist other teams in accomplishing various tasks as needed, or assigned.
Requirements
  • Education and Experience:
    • At least 1 year of related work or personal experience, required
    • High school diploma or equivalent required
    • Completion of 1+ years of technical training from technical program or college, preferred
    • Hardware certifications a plus (A+, ACMT, etc.)
  • Essential and Physical Requirements:
    • Prolonged periods of sitting at a desk and working on a computer
    • When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement
    • Must be able to lift up to 30+ pounds at times
Benefits
  • Competitive wages
  • Time off including company holidays, floating holidays, and PTO accrual starting at 3 weeks annually
  • Medical, Dental and Vision insurance
  • Health Savings Account (w/ employer contribution)
  • 401(k) plan with 4% company match and immediate full vesting
  • Company paid life, AD&D, and disability insurance
  • Peer recognition program
  • Valuable extras including LegalShield & IDShield insurance
About Trafera LLC

Trafera LLC is a dynamic and growing company wholly immersed in the K-12 and higher education marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. Additionally, Trafera provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.

We are passionate about serving not only our customers' needs, but also those of our employees. Working at Trafera, you will be part of an energetic team that shares an enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives.