Flight Operations Manager

4 weeks ago

Cleveland, Ohio, United States United Airlines Full time

At United Airlines, we are on a path towards becoming the best airline in history. As a Flight Operations Manager, you will be part of our Inflight Services team, which is responsible for ensuring the safety and satisfaction of our customers.

About the Role

This role is dynamic and multi-layered, comprising engaging and supporting a diverse team of flight attendants. You will work closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.

Your responsibilities will include:

  • Encouraging flight attendants to deliver a high-quality onboard experience and drive improvement in our Net Promoter Score (NPS)
  • Recognizing flight attendants for outstanding service, teamwork, and performance
  • Assisting our flight attendants at the Concierge Desk and resolving issues in the moment
  • Exercising United's core4 values to provide local support and care for flight attendants during any inflight incident
  • Overseeing the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
  • Conducting investigations regarding performance, complaints, or other work-related issues
  • Keeping our flight attendant team advised by sharing corporate initiatives and changes in policy or procedures
  • Showcasing the delivery of new inflight products as determined by the Flight Experience team
  • Ensuring daily company goals, policy, and procedure compliance are met
  • Coordinating with customer service and Station Operations Center (SOC) to ensure operational success
  • Ensuring safety goals are met and FAA regulatory requirements are consistently adhered to by the team
About Us

United Airlines is a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees. We have an outstanding responsibility to uplift and provide opportunities in the places where we work, live, and fly.

Requirements

To be successful in this role, you will need:

  • Minimum 2 years equivalent or similar work experience
  • 2+ years leadership experience leading and influencing a team
  • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
  • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
  • Positive demeanour and ability to adapt to constantly evolving work environment
  • Demonstrated conflict resolution and decision-making capability
  • Proven track record to work independently and in a team environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
  • Willingness to comply with flight attendant tattoo guidelines
  • Ability to reach vertically at least 82 inches, without shoes on, in order to reach and operate all necessary equipment and machinery

The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and location.

  • Flight Operations Contract Manager

    6 days ago

    Cleveland, Ohio, United States Sierra Lobo Full time

    Key ResponsibilitiesContribute to the development and operation of space flight systems.Collaborate with our team to design and implement systems engineering solutions.Develop and maintain technical documentation for systems and processes.BenefitsWe offer a competitive benefits package including medical, dental, and vision insurance, 401(k) matching, and...

  • Space Flight Systems Engineer

    6 days ago

    Cleveland, Ohio, United States Sierra Lobo Full time

    Job SummaryWe are seeking a highly skilled Space Flight Systems Engineer to join our team at Sierra Lobo. As part of the SpaceDOC III contract, you will work closely with NASA's Glenn Research Center to develop and operate space flight systems.ResponsibilitiesDevelop and maintain space flight systems, including test and evaluation, systems engineering, and...

  • Aviation Operations Manager

    4 weeks ago

    Cleveland, Ohio, United States Group Management Services Full time

    Flight Dispatch Job OpportunityWe are seeking a skilled Flight Dispatcher to join our team at Aitheras Aviation Group, LLC in Cleveland, Ohio.About the RoleThis is a challenging and rewarding position that requires strong communication and organizational skills. As a Flight Dispatcher, you will be responsible for allocating resources, researching logistical...

  • Airline Operations Manager

    4 weeks ago

    Cleveland, Ohio, United States United Airlines Full time

    Company OverviewUnited Airlines is a global airline company committed to connecting people and uniting the world. Our mission is to provide exceptional customer service, safety, and operational excellence.Salary$95,000 - $125,000 per year based on experience and location in the United States.Job DescriptionThe Inflight Operation Supervisor plays a vital role...

  • Airline Ground Support Driver

    4 weeks ago

    Cleveland, Ohio, United States GAT Airline Ground Support Full time

    GAT Sky Cafe is a dynamic and dependable organization seeking highly motivated individuals to join our team at Cleveland Hopkins International Airport. As a key member of our airport catering operations, you will play a vital role in ensuring the timely and efficient delivery of products to aircraft.Job Summary:Airport Catering Agent Drivers are responsible...

  • Critical Care Flight Nurse Specialist

    4 weeks ago

    Cleveland, Ohio, United States MetroHealth Full time

    Job SummaryWe are seeking a highly skilled Critical Care Flight Nurse Specialist to join our team at MetroHealth. This is a full-time position that requires advanced emergency and critical care patient management skills during air and ground transport of critically ill or injured patients.About UsMetroHealth is a safety-net health system that operates four...

  • Systems Development and Operations Specialist

    2 weeks ago

    Cleveland, Ohio, United States Sierra Lobo Full time

    Job SummaryWe are seeking a skilled professional to join our team as a Systems Development and Operations Specialist. As a key member of our team, you will contribute to the development and operation of space flight systems.Our ideal candidate has experience in systems engineering, test and evaluation, and advanced technologies. A strong background in...

  • Group Experience Manager

    2 weeks ago

    Cleveland, Ohio, United States LP Consulting Full time

    Job OverviewWe are seeking an experienced Group Experience Manager to join our team at LP Consulting. As a Group Experience Manager, you will be responsible for crafting personalized itineraries that cater to each client's unique preferences.You will consult with clients to understand their travel requirements and preferences.You will research and recommend...

  • Systems Development and Operations Specialist

    6 days ago

    Cleveland, Ohio, United States Sierra Lobo Full time

    About the RoleWe are looking for a seasoned Systems Development and Operations Specialist to join our team at Sierra Lobo. As part of the SpaceDOC III contract, you will work closely with NASA's Glenn Research Center to develop and operate space flight systems.Key ResponsibilitiesDesign and implement prototype extreme pressure and temperature systems.Develop...

  • Operations Technician

    4 weeks ago

    Cleveland, Ohio, United States Veo - Operations Careers Full time

    At Veo, we're revolutionizing the way cities and universities move. As an Operations Technician on our electric vehicle fleet team, you'll play a vital role in maintaining our cutting-edge vehicles and ensuring they're always ready for riders.About the RoleWe're seeking a highly skilled and resourceful individual to join our operations team. As an Operations...

  • Urban Mobility Specialist

    4 weeks ago

    Cleveland, Ohio, United States Veo - Operations Careers Full time

    About the RoleWe are seeking a highly skilled Urban Mobility Specialist to join our Operations team at Veo. As an Urban Mobility Specialist, you will play a critical role in maintaining our electric vehicle fleet and ensuring seamless operations throughout the city.Job SummaryIn this position, you will be responsible for collecting and rebalancing our...

  • Operations Manager

    6 days ago

    Cleveland, Ohio, United States Minutemen Staffing Full time

    Job Title: Warehouse and Production Operations LeaderEstimated Salary: $75,000 per yearWork Hours: 4:30 AM - 12:30 PM Sunday – ThursdayThis leadership role oversees all aspects of a warehouse operation. Responsibilities include:Managing inventory levels and ensuring accurate stock reportingMaintaining quality control procedures to guarantee produce...

  • Airline Ground Support Agent

    5 days ago

    Cleveland, Ohio, United States GAT Airline Ground Support Full time

    Airport Ground Support AgentGAT Airline Ground Support is seeking an experienced and detail-oriented individual to join our team as an Airport Ground Support Agent. This role requires the ability to work in a fast-paced environment, delivering quality products and services to airline passengers.About the JobThe salary for this position is $16.00 per hour. As...

  • Operations Manager

    4 days ago

    Cleveland, Ohio, United States Judge Direct Placement Full time

    At Judge Direct Placement, we are seeking a skilled Operations Manager to join our team in Cleveland. As an Operations Manager, you will be responsible for overseeing the production process and ensuring efficient operations, maintaining high-quality standards, and meeting production targets.About the RoleEstimated Salary: $65,000 - $80,000 per year,...

  • Operations Manager

    4 weeks ago

    Cleveland, Ohio, United States ICK LLC Full time

    About the RoleWe are seeking a seasoned Operations Manager to join our team at RevitPay, a leading online payment processor in Cleveland. This full-time position will play a crucial role in enhancing our workflow efficiency, streamlining onboarding processes, and overseeing projects.Key ResponsibilitiesMaintain and improve merchant onboarding by refining...

  • Airport Catering Specialist

    4 weeks ago

    Cleveland, Ohio, United States GAT Airline Ground Support Full time

    Airport Catering Job Summary:Airport Catering Agent Drivers are responsible for gathering all necessary equipment for assigned flights, loading and delivering assigned products to aircraft, and retrieving inbound carts.Key Responsibilities:Gather and prepare all necessary equipment for assigned flights.Verify flight documentation to ensure correct items are...

  • Space Systems Engineer

    2 weeks ago

    Cleveland, Ohio, United States Sierra Lobo Full time

    OverviewSierra Lobo offers a range of professional services including test and evaluation, systems engineering, and advanced technologies. We develop products for cryogenic fluid and thermal management systems, densified propellant management systems, and prototype extreme pressure and temperature systems.We serve the Department of Defense, U.S. Air Force,...

  • Senior Operations Manager

    4 weeks ago

    Cleveland, Ohio, United States Goldfish Swim School - Cleveland East Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Goldfish Swim School - Cleveland East.Estimated Salary$55,000 - $65,000 per year, based on experience and qualifications.Company OverviewGoldfish Swim School is a leading provider of children's swim lessons in a fun and engaging environment. Our goal is...

  • Restaurant Operations Manager

    6 hours ago

    Cleveland, Ohio, United States M.O.R. Enterprise, LLC dba Golden Corral Full time

    About the RoleAt M.O.R. Enterprise, LLC dba Golden Corral, we are seeking a highly skilled Kitchen Manager to oversee food production and Back-of-the-House operations. As a member of our restaurant operations management team, you will be responsible for ensuring high-quality food, cleanliness, and efficient labor practices. This role requires strong...

  • Store Operations Manager

    2 days ago

    Cleveland, Ohio, United States Balance Grille Cleveland Full time

    Job OverviewAt Balance Grille Cleveland, we are seeking a highly skilled and motivated Store Operations Manager to join our team. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a commitment to excellence.As a Store Operations Manager, you will be responsible for ensuring the smooth...