Current jobs related to Catering Server - Lincoln, Nebraska - Nhshotels

Position Title: Banquet Server

Job Category: Food Service

Requisition Number: BANQU003197

Job Overview:

The Banquet Server plays a crucial role in delivering exceptional dining experiences to guests by serving food and beverages with a focus on outstanding customer service. This position is essential for ensuring that events hosted at the hotel are memorable and enjoyable for all attendees.

Key Responsibilities:

1. Respond to guest inquiries and needs promptly to ensure a high level of satisfaction.
2. Welcome guests warmly upon their arrival and maintain a proactive approach to service throughout their visit.
3. Deliver fast, friendly, and professional service to both guests and team members.
4. Exhibit excellent attendance to provide consistent coverage and support for efficient service delivery.
5. Utilize the 10/5 rule: make eye contact and smile when within 10 feet, and greet guests within 5 feet.
6. Serve as a role model by interacting with guests and colleagues with integrity and professionalism.
7. Stay informed about hotel services and events to assist guests effectively.
8. Collaborate with team members to achieve shared goals and maintain a positive work environment.
9. Maintain composure and creativity in all situations to foster confidence among guests and coworkers.
10. Contribute to a clean, comfortable, and enjoyable workplace.
11. Ensure operational excellence by consistently delivering high-quality service and products.
12. Lead by example, following directions and ensuring all operational standards are met.
13. Identify opportunities to enhance revenue, particularly in food and beverage services.
14. Participate in all required departmental meetings.
15. Adhere to all company policies and safety procedures, reporting any incidents or unsafe conditions to management.
16. Protect confidential information and company assets.
17. Be available to work a flexible schedule, including evenings, weekends, and holidays as needed.
18. Perform additional duties as assigned to support the mission and objectives of the organization.

Required Skills and Experience:

• Preferred: At least six months of experience in a full-service dining environment.
• Highly motivated and energetic individual.
• Strong interpersonal and communication skills with a focus on customer service.
• Ability to work independently and collaboratively within a team.
• Capable of thriving in a fast-paced, high-pressure setting.
• Results-oriented with a commitment to timely task completion.
• Adaptable to changing circumstances.
• Ability to stand, sit, or walk for extended periods.
• Maintain a professional appearance in accordance with company standards.
• Ability to lift and carry objects weighing up to 25 pounds without assistance.