Technical Support Specialist

7 days ago


Elko, Nevada, United States IMDEX Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at IMDEX. As a key member of our support team, you will be responsible for providing expert technical assistance to our clients across various regions.

With a strong background in sales and customer service, you will have excellent communication skills and the ability to understand complex technical issues.

In this role, you will work closely with our product design teams to provide feedback on product enhancements and ensure that our solutions meet the needs of our clients.

Key Responsibilities:

  • Provide expert technical support to clients via phone, email, or in-person visits
  • Work collaboratively with cross-functional teams to resolve complex technical issues
  • Develop and maintain relationships with key stakeholders to drive business growth

Requirements:

  • 2+ years of experience in a sales or customer-facing role
  • Strong understanding of drilling and mining industry processes
  • Excellent communication and problem-solving skills

We offer a competitive salary of $90,000 - $100,000 per year, plus benefits including health insurance, dental insurance, vision insurance, and 401(k) matching. Our company values diversity and inclusivity, and we are an equal opportunity employer.



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