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Security Service Technician II

2 months ago

Totowa, New Jersey, United States Johnson Controls International Full time
Job Overview

We are seeking a highly skilled Security Service Technician II to join our team at Johnson Controls International. As a key member of our team, you will be responsible for diagnosing problems and performing service and repairs on card access, CCTV, burglar alarm systems, and other related building system products at customer sites.

Key Responsibilities:

  • Diagnose and repair issues with card access, CCTV, and burglar alarm systems
  • Provide exceptional customer service to ensure customer satisfaction
  • Follow prescribed troubleshooting procedures and refer to technical manuals as needed
  • Service, troubleshoot, and install card access, CCTV, and burglar alarm systems
  • Read and interpret blueprints, diagrams, and operational product manuals
  • Exhibit effective communication skills to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices
  • Available for on-call emergency service
  • Provide recommendations and solutions to ensure facility is running efficiently
  • Perform other duties as assigned

Requirements:

  • 2+ years documented experience with card access and CCTV
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • Experience installing, inspecting, repairing, and programming card access and CCTV
  • Fire alarm experience is a plus
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions
  • Ability to work flexible hours including weekends to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to adhere to, implement, and always follow safety guidelines and procedures
  • Strong organizational skills, positive attitude, and an ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses that are required by National, State and Local codes
  • Knowledge of applicable NFPA standards

Preferred Qualifications:

  • NICET II preferred

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.