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Insurance Customer Experience Specialist

2 months ago

Maryville, Illinois, United States Cortnie Stone - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Experience Specialist. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Forge strong relationships with customers and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • A competitive salary plus commission/bonus structure.
  • A comprehensive benefits package, including Simple IRA and paid time off.
  • Flexible hours and a dynamic work environment.
  • Opportunities for professional development and career advancement within our agency.
Requirements
  • A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are motivated to succeed and can see yourself in this role, please submit your application. We will follow up with you on the next steps in the interview process.