Insurance Support Specialist

1 week ago


Stuart, Iowa, United States Armellino Insurance Agency Full time
About the Role

The Insurance Support Specialist is responsible for delivering exceptional customer service by providing timely and accurate responses to customer inquiries.

We offer a competitive salary of approximately $55,000 per year, commensurate with experience and qualifications.

Main Responsibilities:

  • Customer Communication: Engage with customers via various channels, addressing their concerns and resolving issues effectively.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, ensuring accurate information delivery to customers.
  • Troubleshooting: Identify and resolve technical issues with our products and services, minimizing customer dissatisfaction.
  • Record Keeping: Maintain accurate and up-to-date customer records, documenting interactions and resolutions.
  • Knowledge Development: Stay informed about industry developments and our evolving products and services, enhancing customer support capabilities.

Requirements:

  • Licensed 220/440 agent with relevant experience.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Positive attitude and strong work ethic.
  • Strong analytical and problem-solving skills.


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