Store Associate Team Lead

3 weeks ago


Montgomery, Alabama, United States Burlington Stores Full time
Job Summary

Burlington Stores is seeking a dedicated and customer-focused Customer Service Lead to join our team. In this role, you will be responsible for leading customer service initiatives, inspiring associates to deliver exceptional customer experiences, and maintaining a customer-first focus.

Key Responsibilities:

  • Model company core values and lead by example to create a positive shopping environment.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods.

Salary and Benefits:

$13 per hour - $13 per hour base pay, flexible hours, associate discount, and potential benefits including medical coverage, 401(k) plan, paid time off, holidays, and sick time.



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