Clinical Operations Assistant
7 days ago
We're a dynamic team of professionals dedicated to improving the healthcare experience for everyone involved – from patients and providers to employers and health networks. Our team is passionate about delivering exceptional care and working collaboratively to achieve our mission.
What We're Looking For:
- A skilled Medical Assistant/Medical Receptionist, internally known as a Lab Services Specialist/Member Support Specialist, to join our team at one of our offices focused on our Senior Health member population (age 65+).
- An individual who embodies our core values: human-centered care, collaboration, innovation, accountability, and empathy.
Responsibilities:
- Deliver exceptional customer service by using impeccable C-I-CARE skills in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
- Provide best-in-class venipuncture services on a diverse population ranging from pediatrics to geriatrics, depending on the office location.
- Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
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