IT Support Specialist Role
7 days ago
Estimated salary: $60,000 - $80,000 per year.
JST is seeking a skilled IT Support Specialist to join their team in Dayton, OH. As a key member of the IT support team, you will provide essential technical assistance to users within the government environment. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities.
The ideal candidate will have 4+ years of experience working in a DoD or government IT environment, with a solid understanding of security policies and procedures. A bachelor's degree in a relevant field or equivalent experience is also required. Additionally, relevant certifications such as CompTIA Security+, Network+, A+, or equivalent are highly valued.
The successful candidate will be responsible for managing and prioritizing help desk tickets, creating and updating user guides, and performing routine system maintenance tasks. They will also assist in implementing security measures to protect sensitive information and systems.
- Key Responsibilities:
- Manage and prioritize help desk tickets
- Create and update user guides
- Perform routine system maintenance tasks
- Assist in implementing security measures
- Provide first-level technical support to end-users
- Troubleshoot and resolve hardware and software issues
Benefits
JST offers a competitive salary range of $60,000 - $80,000 per year, as well as a full benefit package. The company values the well-being of every employee and encourages healthy lifestyles, family activities, and community involvement. JST is an equal opportunity employer and does not tolerate discrimination or harassment.
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