MSP Consultant

4 weeks ago

Centreville, Virginia, United States Parallel Partners Full time
MSP Consultant Job Description

We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP).

This onsite client work, conducted from onsite client locations in addition to the business office and remote from home, requires communication with clients, so excellent communication skills are required.

The ideal candidate will have a strong background in IT, with experience in technical support, troubleshooting, and problem-solving. They will be able to work effectively in a team environment and communicate complex technical information to clients in a clear and concise manner.

MSP Consultant Responsibilities:

  • Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
  • Remote and onsite troubleshooting workstations, networks, and servers.
  • Manage and support disaster recovery and business continuity solutions.
  • Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Maintain and documentation for hardware, applications, and SOP's.
  • Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.

MSP Consultant Qualifications:

  • 5-7 years of experience working for a Managed Service Provider (MSP).
  • Associates/Bachelor's Degree in IT or related field.
  • Knowledge of the entire stack of Microsoft desktop and server applications.
  • Experience working with Servers, Office 365, Active Directory, DNS, and DHCP.
  • Experience with Mac devices.
  • Knowledge of applications used in the AEC industry, such as AutoCAD and Revit.
  • Enjoy working in a team environment and communicating effectively.
  • Excellent interpersonal skills, enjoys working with people, excellent telephone skills, active listener, and customer care.
  • Be able to match resources to technical issues and consult clients on solutions for their business.
  • Diagnosis skills of technical issues.
  • IT Certifications: Microsoft MCP or Microsoft 365 Certified: Modern Desktop Administrator Associate.

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