Senior Customer Service Representative

4 weeks ago


Denver, Colorado, United States Sam's Club Full time
As a Team Lead Member at Sam's Club, you'll play a critical role in ensuring the delivery of exceptional customer service and the achievement of business objectives. Your responsibilities will include supervising associates, communicating goals and feedback, and providing guidance on member service approaches and techniques. To succeed in this role, you'll need strong leadership skills, excellent communication abilities, and a passion for delivering results-driven service. If you're up for the challenge and ready to take your career to the next level, we invite you to apply

Salary
The estimated hourly wage range for this position is $27.00 to $37.00.*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Responsibilities
• Supervise and train associates in assigned areas of responsibility
• Communicate goals and feedback to associates
• Provide direction and guidance on member service approaches and techniques
• Ensure compliance with company policies and procedures
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Requirements
• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Benefits
At Sam's Club, we're dedicated to supporting the growth and development of our associates. Our comprehensive benefits package includes health, financial, and paid time off benefits, as well as opportunities for professional development and growth. Highlights include:
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Professional Development Opportunities
We're also proud to offer education assistance through Live Better U, a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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