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Customer Service Manager Role

1 week ago


Lake Havasu City, Arizona, United States Goodwill of Central & Northern Arizona Full time

About Us

Goodwill of Central & Northern Arizona is a leading organization dedicated to helping people achieve their full potential through education, training, and employment. Our mission is to empower individuals and communities by providing opportunities for personal growth and development.

Job Description

The Sales Floor Director plays a critical role in driving the success of our retail operations. As a member of our leadership team, you will be responsible for overseeing the daily activities of our sales floor, including managing staff, achieving sales goals, and maintaining a positive customer experience.

Main Responsibilities

  • Develop and implement effective strategies to drive sales growth and improve customer engagement.
  • Lead and manage a high-performing team of Retail Sales Associates, providing coaching, guidance, and feedback to ensure they meet their goals and objectives.
  • Maintain a safe and clean store environment, adhering to Goodwill's standards and policies.
  • Process complex sales transactions, including customer returns and exchanges.
  • Collaborate with other departments to achieve business objectives and support cross-functional initiatives.

Requirements

  • Bachelor's degree in Business Administration or related field (or equivalent work experience).
  • Minimum 1 year of retail management experience, preferably in a fast-paced environment.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with ability to lead and motivate teams.
  • Proficient in Microsoft Office Suite and other relevant software applications.