Assistant Manager

21 hours ago

Bee Cave, Texas, United States Urban Air Cedar Park Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Urban Air Cedar Park. As a key member of our leadership team, you will be responsible for driving success in the position while maintaining our Culture of Activating Awesome.

Key Responsibilities
  • Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
  • Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Assist in selection, development of staff and trainers for more responsibility or internal promotability into a leadership program.
  • Ensure execution of all employee recognition and incentive programs as directed.
  • Assist the General Manager with inventory and controlling expenses.
  • Maintain a safe, clean and secure environment for all guests and staff.
  • Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Requirements
  • Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
  • 3+ years' supervisory or management experience required.
  • Brand Ambassador and Culture Champion
  • Demonstrated ability in developing team members in areas of responsibility.
  • Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
  • Computer Skills a must — Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to enthusiastically interact with others.
  • Adaptability, flexibility, general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Willing to learn and adapt to changes or challenges.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Exercises good judgment in decision making.
  • Appreciation of diversity (thought, ethnic, gender, etc.)
  • We work when others play Must be able and willing to work weekends, evenings and holidays.
Physical Demands
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Must have regular and predictable attendance.

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