Customer Service Representative

3 weeks ago


Willoughby, Ohio, United States UHS Full time
Job Title

We are seeking a highly skilled Customer Service Representative to join our team at UHS. As a Customer Service Representative, you will play a critical role in coordinating aspects of the admissions process.

Responsibilities:

  • Handling inquiry calls efficiently and effectively
  • Processing referrals for possible admission
  • Communicating with referral sources and customers who present for assessment
  • Verifying insurance and registering patients
  • Scheduling evaluations and monitoring bed board
  • Performing non-clinical duties as assigned by admissions leadership team

Qualifications:

  • Bachelor's degree from an accredited college or university in social work, psychology, mental health, or a related field
  • Minimum one year experience in human services, social services, psychiatric, mental health, or call center setting
  • Ability to interface with customers in a calm professional manner
  • Knowledge of crisis and behavior management
  • Excellent organizational skills with ability to multitask

Salary: $45,000 - $60,000 per year

Work Environment: Work indoors, long periods of sitting, continuously working near people but usually a few feet of space separated from patients and co-workers, often exposed to distracting noises



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