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Technical Conversational Experience Specialist

1 week ago


Redmond, Washington, United States Zen3 Full time
Company Overview

Zen3 is a global software solutions and technology consulting company, renowned for developing innovative solutions for Fortune 500 companies in the technology, travel, and media industries.

We leverage our disruptive technologies to deliver exceptional customer experiences while maintaining a cost-effective approach. Our domain expertise lies in providing solutions for:

  • Digital Media
  • Technology

Zen3 boasts a team of over 1400 highly skilled professionals working from various worldwide locations, delivering innovative digital media and technology solutions. Our employees are some of the most creative, smart-working, and forward-thinking individuals from diverse cultures.

Please visit our website at www.zen3.com to learn more about our company and services.
Job Description

We are seeking a Technical Conversational Experience Specialist to join our team. The ideal candidate will have a proven ability to create validation, assessment, and scoring guidelines for evaluating end-to-end interactive conversational scenarios to accomplish a given task.

The successful candidate will provide feedback on engineering tools, documentation, and assessment processes, as well as offer rejection skill specifics to help candidates improve. They will also be able to utilize existing best practices to create and develop new frameworks (e.g., Skype and Bot Frame).

Key responsibilities include implementing conversational experiences with multi-turn dialog (ideally using Amazon Alexa and/or Microsoft's Bot Framework) and working directly with customers and external partners, showcasing a strong customer-centric orientation.

Required Skills and Qualifications
  • Define, write, and build a validation model
  • Must have testing voice or interactive Cortana BOT framework (Voice testing Conversational experiences)
  • Test Conversational experiences

We welcome applications from motivated individuals who possess the necessary skills and qualifications to excel in this role.