Sales Associate Nights and Weekends Position

3 weeks ago

Gretna, Nebraska, United States Knitwell Group Full time
About Us

At Knitwell Group, we're committed to empowering women to live their best lives. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions and everywhere in between. We're looking for a Sales Associate Nights and Weekends to join our team and help us deliver exceptional service to our clients.

Position Overview

As a Sales Associate Nights and Weekends, you'll be responsible for driving revenue by building relationships with clients, sharing style and product information, and maintaining a clean and safe store environment. You'll consistently achieve individual goals that support store objectives and contribute to our overall success.

Key Responsibilities

• Embody our values and set an example through your behaviors.
• Ensure compliance with all Knitwell Group practices and procedures.
• Assist with additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads.

Revenue Generation

• Consistently meet or exceed divisional, store, and individual financial and credit goals while contributing to the store's overall objectives.

Client Experience

• Provide exceptional client service by anticipating needs, exceeding expectations, and adhering to our service experience standards.
• Build relationships with clients, create client loyalty, and multitask while servicing internal and external clients.
• Address client concerns, resolve issues when possible, and involve management when necessary.
• Portray a gracious, friendly, energetic, and engaging manner and be respectful and professional at all times.
• Take ownership of feedback for professional growth and development and consistently receive positive, unsolicited client feedback.
• Communicate effectively with store management, team members, and external clients in person, through written correspondence, and over the phone.
• Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences.
• Embody our values and behaviors and inspire team members by leading by example through your words and actions.
• Support an environment of learning and trust by acting as a positive role model.
• Ensure compliance with all Company policies, practices, and procedures and all federal, state, and local laws.

Operations

• Complete opening and closing procedures and tasks as directed by the Leadership Team with a client focus.
• Meet merchandise processing standards and maintain an organized and accessible work area.
• Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets.
• Maintain a safe work environment and report potential hazards to store management.
• Participate and assist in preparing for inventory.
• Report to work as scheduled, record time worked accurately, and remain flexible to the needs of the business.
• Follow all Knitwell Group operational guidelines, processes, and procedures.
• Review Bulletin Boards daily.

Technical Expertise

• Demonstrate a desire and ability to be learner responsible and navigate our computer learning systems.
• Perform register transactions quickly and efficiently.
• Be proficient in using Distributed Order Maintenance and StyleFinder to locate products for clients and process transactions accurately.
• Operate the phone, answering calls with a proper greeting, transferring, and placing calls on hold.
• Operate and understand the functions of the Point of Sale Terminal.

Product/Brand Management

• Understand and clearly articulate our brand positioning, including our uniqueness, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients.
• Live our Purpose, Values, and Behaviors in all interactions.
• Participate in and attend Store Meetings.
• Proactively use associate education tools to build product and styling knowledge with peers.
• Embrace fashion, understand current market trends, and articulate them using our interpretations in every client interaction.
• Represent the brand by adhering to our dress code guidelines.
• Package and wrap client purchases according to our standards.

Position Requirements

• Client Service: Ability to function as a role model, ensuring the client remains the top priority.
• Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines.
• Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates.
• Accuracy: Ability to handle cash and provide change without error.
• Schedule: Remain flexible in scheduling that meets the needs of the business.
• Physical: Ability to lift and carry up to 20 pounds occasionally.

Educational Requirements and Experience

• Minimum Requirements: High School Diploma or GED.
• Minimum one year sales associate or relevant experience in the services industry with proven results.

Location

Nebraska Crossing Outlets.

Position Type

Regular/Part-time.

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