Patient Access Coordinator

2 weeks ago


Norton, Virginia, United States Ensemble Health Partners Full time
Job Summary

Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities
  • Assign accurate MRNs and complete medical necessity / compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders and utilize a overlay tool
  • Provide excellent customer service as measured by Press Ganey
  • Operate the telephone switchboard to relay incoming, out-going and inter-office calls as applicable
  • Conduct audits of accounts and assure that all forms are completed accurate, timely to meet audit standards
  • Provide statistical data to Patient Access leadership
  • Pre-register patient accounts prior to patient visits
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian and obtain necessary signatures and witnesses name
  • Explain and distribute patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services
Requirements
  • High School Diploma/GED Required
  • CRCR Required within 6 months of hire (Company Paid)
  • 1+ years of customer service experience
About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to keep communities healthy by keeping hospitals healthy, and we believe that every touch should be meaningful. We empower our people to challenge the status quo and be the difference.



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