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Team Member Relations Advisor

2 months ago

Homestead, Pennsylvania, United States Corporate Support Center Full time

About Us: At Corporate Support Center, we prioritize our people, and our Team Member Relations Advisors play a crucial role in ensuring a positive work environment. Our specialists are dedicated to addressing and resolving the challenges that may arise in our team members' work experiences.

Role Overview: The Team Member Relations Advisor provides both strategic and operational guidance on human resources matters, conducts thorough investigations into complaints, assists with grievance processes, and manages performance-related counseling and corrective actions. Our commitment to compliance with legal obligations as an employer is paramount.

Key Responsibilities:

Team Member Relations:

  • Offer front-line support for human resources inquiries, guiding team members to appropriate resources and clarifying their needs.
  • Serve as a trusted advisor to coach and influence business leaders on best practices regarding sensitive issues, ensuring fairness and consistency.
  • Utilize independent judgment to assist both hourly and management staff in resolving grievances swiftly and equitably.
  • Provide consultation to site management on team member relations, HR policies, and employment law, while maintaining up-to-date knowledge.
  • Conduct impartial investigations into complaints, including allegations of harassment, discrimination, and misconduct.
  • Manage the intake of investigative reports, assessing potential risks and creating cases for further examination.
  • Develop comprehensive investigative reports and presentations that are easily understood by stakeholders and leadership.
  • Collaborate with legal counsel to handle claims from external agencies, ensuring timely and accurate responses.
  • Promote positive team member relations initiatives that reflect our commitment to listening and fostering a supportive work environment.

Labor Relations Support:

  • Oversee the monthly union billing process and maintain member rosters in accordance with collective bargaining agreements.
  • Administer union audits as directed by Team Member Relations leadership.
  • Support positive relations programming for team members.
  • Act as a key partner with field operations to implement collective bargaining agreements for assigned units.
  • Assist leadership with grievance guidance and the administration of the collective bargaining grievance process, engaging with union representatives as necessary.

Qualifications:

  • Bachelor's degree in human resources management or a related field, or a comparable combination of education and experience.
  • A minimum of 5 years of experience in HR or a relevant role, with a solid understanding of HR policies and procedures.
  • Strong knowledge of local and state employment laws and regulations.
  • Experience managing people relations and navigating multiple stakeholder inputs to reach resolutions.
  • Exceptional verbal and written communication skills, with the ability to present organized analyses and findings.
  • Self-motivated and capable of working independently as well as collaboratively within a team.
  • Proven ability to manage a diverse caseload and prioritize effectively.
  • Understanding of investigative principles and the ability to draw conclusions from complex cases.
  • Demonstrated capability to engage in constructive discussions to enhance overall outcomes.
  • Experience adapting to shifting priorities and managing multiple risk-related situations simultaneously.
  • Strong analytical and problem-solving skills to evaluate information and support the investigative process.
  • Proficient in Microsoft Office applications, with the ability to summarize data and findings clearly for stakeholders.
  • Willingness to travel as required across the geographic footprint of the organization.

Corporate Support Center is committed to providing equal employment opportunities to all team members and applicants, prohibiting discrimination and harassment of any kind.