IT Support Specialist

1 day ago


Redwood City, California, United States Tekberry Full time
Job Title: IT Support Specialist

We are seeking a highly motivated and skilled IT Support Specialist to join our team at Tekberry, a leading provider of IT services. As an IT Support Specialist, you will be responsible for providing technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of customer interactions and advance complex issues to more senior technicians for resolution.

Key Responsibilities:
  • Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance.
  • Resolve basic end-user problems, escalate as appropriate.
  • Install, upgrade, configure, and solve computing and communication devices and peripherals.
  • Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
  • Apply security standard methodologies.

Required Skills and Qualifications:
  • Experience with various operating systems and computing devices.
  • Customer service, phones (call center), and critical thinking skills.
  • Good communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.

Benefits:
  • A competitive salary range of $30-35 per hour.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

Tekberry is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. We are committed to building long-term relationships with our customers and to providing exceptional service. Join our team and become part of a dynamic and innovative organization that values excellence, teamwork, and customer satisfaction.



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