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Healthcare Registration Specialist

2 months ago

Ellsworth, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at UnitedHealth Group. As a Patient Access Representative, you will be the first point of contact for our patients and their families, providing exceptional customer service and ensuring a smooth registration process.

Key Responsibilities
  • Greet visitors and patients in person or via telephone, upholding excellent customer service standards.
  • Enter and update patient demographic and financial information, ensuring accurate and timely registration.
  • Obtain and verify patient applications and forms, confirming signatures are on file.
  • Provide patients with financial responsibility information and collect patient liabilities, documenting amounts in the appropriate fields.
  • Work with partnering departments to ensure all aspects of the patient's encounter are completed as needed.
  • Provide wayfinding instructions and assist with hospital information as requested.
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
  • Meet or exceed audit accuracy standards.
Requirements
  • High School Diploma or equivalent required.
  • 6+ months of experience in an office setting, customer service setting, phone support role, or call center environment.
  • Intermediate level of proficiency with Windows applications.
  • Ability to work full-time (40 hours/week) with flexibility to work variable schedules, including days, evenings, and weekends.
  • Must be 18 years of age or older.
  • Influenza vaccination for the current flu season or commitment to receive the vaccination when available.
Preferred Qualifications
  • 1+ years of registration experience in a hospital or medical setting.
  • Understanding of medical terminology.
  • Working knowledge of insurance policies and procedures and patient care settings.
What We Offer

UnitedHealth Group is committed to providing a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • Recognition and rewards for outstanding performance.