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Parking Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Parking Operations Manager to join our team at Propark Mobility. As a key member of our operations team, you will be responsible for overseeing the daily operations of our parking facilities, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
- Handle customer complaints and day-to-day operational issues.
- Act as liaison between customers, staff, and management.
- Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
- Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
- Provide continuous customer service training for all Propark employees at assigned location.
- Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
- Assist office manager with administrative duties.
- Patrol and monitor safety and cleanliness of parking garage and facility.
- Act as point of contact for damage claims and ensure each incident is dealt with completely.
- Process cash receipts and compile bank deposits for bookkeeper revenue reports.
- Ensure that all deposits are accurate and properly safeguarded.
- Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
- Assist in reconciliation of time cards and submission of payroll for Propark staff.
- Ensure compliance of company and client policies and procedures.
- May be asked to fill in for front-line associates during their absences.
- May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
- Prepare reports, surveys, and conduct special projects as needed.
Requirements:
- Motivated individual with supervisory experience in the parking, customer service, and/or hospitality industries.
- Organized, honest, and thoughtful individual with excellent communication skills.
- Trustworthy, loyal, and dependable individual with a flexible schedule.
- Self-sufficient, resourceful, and decisive individual with a strong work ethic.
- Exceptional people skills with the ability to build strong relationships with customers and staff.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Flexible scheduling and paid time off.
- Free parking while working at your assigned Propark location(s).
- Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
