Senior Operations Leadership Role
3 weeks ago
This Director of Operations role offers an exciting opportunity to join a dynamic team and make a significant impact on our global operations. With a focus on driving efficiency, improving customer satisfaction, and enhancing company profitability, this role is perfect for a seasoned operations professional looking to take their career to the next level.
About the JobAs a key member of our team, you will be responsible for providing strategic direction, leading cross-functional teams, and driving operational excellence. You will also analyze customer feedback, identify areas for improvement, and develop solutions to enhance customer satisfaction and company profitability.
The ideal candidate will have 10+ years of experience in operations management, preferably within the travel, e-commerce, or technology sectors. A bachelor's degree in business administration, operations management, or a related field is also required.
Key Responsibilities- Operational Leadership:
- Provide strategic direction and leadership to the operations team.
- Oversee day-to-day operations, ensuring efficient workflows across various functions.
- Develop and implement process improvement strategies to enhance operational efficiency and scalability.
- Performance Management:
- Establish and monitor key performance indicators (KPIs) to measure operational success.
- Drive operational excellence initiatives to reduce costs, enhance productivity, and improve overall customer experience.
- Implement robust quality control processes to ensure compliance with industry regulations and internal policies.
- Team Development & Leadership:
- Build and mentor a high-performing operations team.
- Develop and implement employee training programs to enhance skills and improve operational performance.
- Conduct performance reviews, provide constructive feedback, and support career development for team members.
- Vendor & Partner Management:
- Establish and maintain strong relationships with key vendors, partners, and service providers.
- Negotiate contracts, set performance standards, and manage third-party agreements.
- Oversee global supplier networks to ensure timely delivery of services and maintain quality standards.
- Strategic Planning:
- Collaborate with leadership to define and execute long-term operational strategies.
- Lead the development of operational budgets and manage resources effectively.
- Identify opportunities for innovation to improve operational processes and customer experience.
- Customer-Centric Focus:
- Champion a customer-first mindset by ensuring operations deliver exceptional service across all touchpoints.
- Analyze customer feedback and market trends to inform operational improvements and service offerings.
- Ensure operational agility to respond to evolving customer needs and competitive pressures.
The estimated annual salary for this position is around $150,000.
About HotelPlannerHotelPlanner is a global, rapidly growing company focused on the online sale of hotel rooms and alternative accommodations. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
We seek exceptional people at all levels in the company and empower each person to do great work. We have a great culture of teamwork, striving for excellence to enhance the way our clients book hotels.
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